Return Policy

WHAT'S YOUR RETURN POLICY?

Satisfaction Guarantee

Your experience matters to us. We carefully package and inspect every order before shipment and encourage customers to review their purchase upon arrival. If something isn't quite right, we're here to help.

Order Inspection Period

Please inspect your order within 48 hours of delivery. If your package arrives damaged, defective, or incorrect, contact us at support@saphircollection.com within 48 hours of confirmed delivery and include your order number along with photos of the issue.

Returns & Store Credit

We understand that sometimes a purchase may not be the perfect fit. Eligible items may be returned for store credit.

To initiate a return:

  • Email support@saphircollection.com within 48 hours of delivery
  • Include your order number and reason for return
  • Wait for return authorization and instructions from our team

Approved returns must be:

  • Unused, unworn, and unopened
  • In original packaging
  • Returned at the customer's expense

Once received and inspected, a store credit will be issued for the value of the approved merchandise. Original shipping fees are non-refundable.

Before You Purchase

We encourage customers to carefully review product descriptions, ingredients, sizing information, materials, and product imagery available on our website and social media platforms. We strive to provide accurate details and photographs to help you shop confidently.

Non-Returnable Items

For hygiene, safety, and quality assurance purposes, the following items are not eligible for return:

  • Opened or used body care products
  • Earrings and other personal-use jewelry items
  • Customized or personalized products
  • Clearance, promotional, or final sale items
  • Gift cards

Questions?

Our team is always happy to assist. For questions regarding products, ingredients, materials, or orders, please contact us at support@saphircollection.com.

Thank you for choosing Saphir Collection. We appreciate your support and the opportunity to be part of your self-care and adornment journey.